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Order Tracking and Delivery

Where's my order?

You can Track Your order on this page with your Order ID. Alternatively, log in to your LBB account, and go to your Order History page. Find the order number you wish to track. Click on ‘Track my order’ to see updates of your order status. If the order has been shipped, you will receive the shipment tracking details to your registered email. You may use it to track the shipment status on the courier’s website.

Can I change my shipping address?

No, you cannot modify the order yourself after placing an order on LBB. Please get in touch with customersupport@lbb.in, should you have any shipping address change request. Please note that the shipping address can only be changed before your order has been packed at our Merchant's Warehouse.

Can you deliver my order at a specific time & date?

Our standard timeline for delivery across India is 7-15 business days. Requests for specific time/date delivery are subject to dispatch of the product from our Merchant's warehouse and service availabilities by our courier partner.

Return/Exchange

The following returns and Exchanges policy is applicable to all items listed and sold through lbb.in, unless and otherwise mentioned specifically in case of exceptions. For exceptions, please refer the respective sections below.

In a general scenario, an item may be returned to us within the applicable return period if you believe one or more from the below scenario has occurred:

  • It arrived in a physically damaged condition
  • It did not have the complete package/ has missing parts or accessories
  • The product is not something you ordered (wrong color/wrong item)
  • It is different from its description in the details section on LBB product page

I want to return/exchange an item. How do I do it?

We are sorry if there was an issue with the product/service. Please contact our Customer support team at customersupport@lbb.in on email. We will try our best to help you with the issue. We are available Monday - Friday from 10AM to 7PM

I am unable to return/exchange an item. Why is that?

LBB’s 30 day returns and exchange policy gives you an option to return or exchange items purchased on LBB for any/following reason(s) within 30 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging. You may want to check if the return policy is already exhausted. In case it is otherwise, feel free to contact our customer support team who will be glad to help you.

When will my return be picked up?

If your area pincode is serviceable by our courier partner, we pick up the return shipment within 7-15 days from the request placement date.

My return was picked up/self shipped. When will I receive my Credits/Bank Refund/Exchange?

The entire return request to refund completed journey will take 15-30 business days, from the date of raising the return.

Cancellation

I want to cancel my order. How do I do that?

We are sorry that you no longer wish to shop for the item. To cancel an order, contact our customer support team via Chat, email or phone. We are available from Monday - Friday, 10am - 7pm.

I just cancelled my order. When will I receive my refund?

If you placed the order using Cash on Delivery, there is no amount to be refunded at our end as you haven’t paid for the order yet. For payments made via Credit Card, Debit Card, Net Banking or Wallets you will receive refund (including Shipping Charges) into the source account within 7-10 business days from the time of order cancellation. If payment was made by redeeming LBB Perks, refund will be initiated into your LBB account within 24-48 hours of your cancellation.

Payment/Refund

I have cancelled my prepaid order. When will I receive my refund?

The refund is duly initiated from our end within 24 hours, however, it may take 7-10 business days for the amount to reflect in your account depending upon the source of payment. This time is entirely dependent upon the source of the payment and we have no control over it. In case you do not receive funds beyond this timeline, you may always feel free to contact us and we will share a bank transaction reference number which can be used to trace the transaction.

If the payment was made by redeeming LBB Perks, refund will be initiated into your LBB Credits account within 24-48 hours of the cancellation.

My order didn't get placed, but the amount got debited. What happens next?

You need not worry, here’s what generally happens in such scenarios:

  • We typically get an update every 60 minutes from our payment partners for the status of a transaction. If the payment has been successfully captured and credited to us, we process the order accordingly
  • Sometimes it could take upto a maximum of 24 hours for the payment partners to provide us an update, however, as soon as we have the status, we update your order information accordingly
  • If the payment was debited from your account, however, not successfully captured at our end, it is a failed transaction and is generally reversed within 24-48 hours. The time taken can vary from bank to bank and we, unfortunately, won't be able to expedite this. Please check with your bank for more details.

Hence, as a standard practice, we suggest that you wait for a maximum of 24 hours for the final status after you have paid for the order. If you have any questions or concerns, we are always reachable at customersupport@lbb.in on email. We are available Monday - Friday from 10 AM - 7 PM.

I would like to convert my LBB Perks into Bank Refund, however, I don’t see an option to do it. Why is that?

LBB credits refund into the source selected by you at the time of return initiation. Please note under the return policy, this mode can not be changed later. Contact customer service for further queries.

I have not received my refund yet. Whom do I contact?

The refund is duly initiated from our end within 24 hours, however, it may take 7-10 business days for the amount to reflect in your account depending upon the source of payment. This time is entirely dependent upon the source of the payment and we have no control over it. In case you do not receive funds beyond this timeline, you may always feel free to contact us and we will share a bank transaction reference number which can be used to trace the transaction.

Discounts & Coupons

I am unable to apply my discount code/voucher number. Please help me!

This may happen due to a number of reasons:-

1 - Please check the terms and conditions of the coupon code mentioned don the website/App.

2 - If you are trying to use a voucher issued by us, please make sure to login using the email ID it was issued to

I didn't receive coupons/voucher due. Whom should I contact?

Please contact our customer service team to help you on this

Account/Login Issues

I am unable to login to my account. What is happening here?

Please check the combination of the registered email address and password you used to create an account with us. You may also want to check if you registered with us using a social account i.e. Facebook or Google. In case you continue to face issues, please get in touch with our customer service team.

I am unable to reset my account password. Please help me find a way out!

We are sorry to hear that. Please use the Forgot password option readily available on the website/app login screen and enter your registered email address to receive a password reset link to your email inbox. From there you can easily set up a new password.

I would like to unsubscribe from LBB Promotional Emails/SMS. How do I opt-out?

We are sorry to hear you go. All emails have a link to unsubscribe at the bottom of the email. Please click on that link to unsubscribe. If you are still unsuccessful, please connect with our customer service team to help you further.

Product/Events Related Queries

How do I select the right size for me?

You may always check our size guide for ready reference on standard measurements of the products available on the respective product pages.

What is the material/fabric of the product I am looking at?

We source and list items with the finest materials and quality available. You may always check the Details section on the product page to see all the information about the item displayed.

I booked an event ticket, however, I no longer wish to attend it. How do I cancel it?

Any cancellation or change of schedule in the events is governed by the respective organiser's T&Cs (mentioned at the time of booking). Please contact our Customer support team for more information.