The whole process was an absolute breeze! I had a couple of design references which I shared with him. From coming to my house with samples to find that perfect beige that would match with my furniture, to making a small 1ft X 1ft sample for me before I placed my order (though my intent was to get this carpet made!), to delivering the order and helping me set it up, Kauser Bhai was super accommodating along the way.
I don't know much about rugs in full honesty, but I do know what good finish looks like. And the final rug I got (12ft X 10ft) very well made.
He's super affordable- almost 1/3rd the cost of branded stores.
Customised pieces take a little time- to work with a 1-month window.