Ten-second takeaway

A service as polite and efficient as one of our favourite fictional butlers.

Working it

Jeeves is a repair service that includes pickup and delivery to your doorstep. They offer a bunch of services associated with IT services {Information Technology}, kitchen, home and even security: maintenance, repairs, servicing, and sourcing of accessories if required. You call their all-India toll-free number and explain your problem to the call centre associate on the line. Then you get a customer ID and a call from a service professional soon after, explaining the process, how long you can expect to wait, and expected costs. They also list repairs of common appliances like air-conditioners, washing machines, monitors, and printers.  

At your service

When a laptop at work crashed a few months ago, our first step was – of course – to post a panicky SOS on Facebook. We were unsure of where exactly to get it repaired: our laptops being our primary workstations. So when we found out about Jeeves, we really remembered PG Wodehouse’s indispensable butler character – Reginald Jeeves. Our laptop was picked up on time, and delivered on schedule. Our point-person, a courteous and pleasant man, biked down right to our doorstep, carefully packed up the non-functional laptop, and let us know that we could expect it in two working days.

It came back squeaky-clean {a refreshing change from its previous state, thanks to many-a-coffee spill and cake crumbs}, loaded quickly, and best of all: charged and working perfectly. The whole thing set us back by INR 2,050, including the price of a replacement charger. We also like that they kept us posted throughout the process: we didn’t have to bear agonising waits on customer-service calls.

So, we’re thinking…

You may not find the slightly furrowed brow or the delightful word choices of Jeeves {this one’s a doer, and not much of a talker}. But efficient and courteous problem-solving you will receive.

Say What ho! to Jeeves at their website here.

Contact: 1800 42525252

Prices start at INR 750 upwards.

Featured image via Jeeves.

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